Company Policies

Please Read Carefully!

You must agree with all company policies before you will be allowed to place an order online.

At Mammoth Motorsports we are dedicated to bring you the finest quality items available on the market today. All of the items that we offer are new, 1st quality condition. Mammoth Motorsports does not sell used parts. 

Order Confirmation

You will receive a confirmation email when the online order is received into our system and an additional email with shipment and tracking information when the order is shipped. Please verify that all of the information you entered is correct before finalizing your purchase. Make sure that if you are using a spam protection program that the email address that you supply will receive email from our address mammothmotorsports@comcast.net. If you do not receive a confirmation email within 1-2 business day from the date that you placed the order please contact us immediately. If you do not include an email or the address is incorrect we will not be able to send you notification.

Shipping

Mammoth Motorsports makes every effort to process your order as soon as possible. All orders are processed from our California warehouse, processing time is 1 - 5 business days from receipt of the order. Allow an additional 2-5 business days shipping time depending on your location. Actual shipping time may vary depending on shipping method and carrier. Order cut off time is 2pm pst. Orders received after 2pm pst will be processed the following day. Most orders are shipped via UPS ground, however we reserve the right to change shipping companies as we see fit without notification.

Example 1(worst case): If you place an order on Friday the 1st after 2pm pst your order will ship by Friday the 7th, if you are on the east coast you should receive your order the following Friday the 15th.

Example 2(best case): If you place an order on Monday the 1st before 2pm pst your order could ship on Tuesday the 2nd, if you are in California you could receive your package as early as Wednesday the 3rd.

These examples show a best case and worst case scenario. In any event we do not guarantee delivery times or dates.

Expedited Orders - Expedited orders are available upon request for an additional charge. Since expedited services vary based on order size, shipping company and destination you must contact our sales department at (707) 585-7677 M-F 9:30am - 6 pm pst. for more information. We use UPS and Fedex for expedited services.

Free Shipping  - We offer free shipping on orders over $99 shipped within the continental United States. There is an additional handling charge on any items that are considered oversized or tires. Shipping for items under $99 will be charged a flat rate of $16.99 plus any additional tire or oversize charges. Shipments to  Alaska, Hawaii and Puerto Rice pay actual freight as determined by the US Postal Service or UPS. International orders pay actual shipping charges to your location.

PO Boxes - Orders shipped to PO Boxes or military addresses that require shipment via US Postal Service will be shipped using this method regardless of shipping method selected during checkout. Expedited services are not available for PO Boxes or military addresses.

Tires - There is an additional handling charge of $7 per tire. Tires shipped to AK, HI or PR may require an additional handling charge based on exact location. Please contact our sales department if you need additional information regarding tire shipments to AK, HI or PR before placing the order.

Oversize - Oversize packages require additional handling charges based on actual size and weight. There are two different rates for oversize packages.

Oversize 1 - Packages exceeding 84 inches in combined length and girth. Oversize 1 packages require an additional handling of up to $25.
Oversize 2 - Packages exceeding 108 inches in combined length and girth. Oversize 2 packages require an additional handling of up to $40

We will make every effort to avoid oversize charges for our customers. Charges may vary based on actual size and destination of packages, in any event the oversize charge will not exceed the amount listed above. We make every effort to list oversize items in the product description, however oversize packages are determined during processing. If your order is found to be oversized during processing you will be charged the additional oversize charge, without notification. If the oversize charge in less than the maximum charge listed above your account will be adjusted  accordingly. If you have any additional questions regarding our oversize policy please contact our sales department at (707) 585-7677

Will Call - We offer will call for customers that are interested in picking up their orders directly from our facility. There is no charge for will call, and you can save on oversize and tire handling charges by picking the item up yourself. We will contact you via email when the order is ready to be picked up. Processing times for will call orders is 1 - 5 business days.

Returns and Exchanges

You may exchange most items for any reason within 15 days of receipt of package. All returns require a return merchandise authorization (RMA). Electrical equipment, or electronic devices may not be returned for any reason. Customer's are responsible for return shipping. Shipping for the new item from Mammoth Motorsports to our customer's will be paid by Mammoth Motorsports. Expedited shipping is available upon customer request at an additional charge. Exchange items must be received at our warehouse before the replacement item can be shipped, unless expedited service is requested. For an additional fee of $5 we can expedite your exchange, expedited items must be paid in full and a refund will be issued upon receipt of the return item. Items must be returned in packaging similar to how it was received. Returned items must be in the original manufacturer's packaging in a new, unused and un-mounted condition and must be suitable for resale. Take care to package items properly, if an item is damaged during return shipment due to improper packing no refund will be issued. Example - If you exchange a helmet and the helmet that you return is scratched because it was not returned in its protective packaging, it will not be accepted.  Refunds or adjustments will be issued upon receipt and inspection at our warehouse. Shipping charges are non refundable. Items returned COD will be refused. Any returned items failing to meet the return standards will be sent back to our customer's at the customer's expense and no refund will be issued. For any additional information or for help returning a product contact our returns department via E-mail at mammothmotorsports@comcast.net  or call the number on your packing slip.  Please contact our sales department with the following information. Name, invoice number, telephone number, item being returned, reason for exchange, new item information. We will provide you with an RMA number and a return address. We will not accept a return without an RMA number marked on the outside of the package.

Backorders

Backordered items will be shipped upon receipt on a first come first served basis. You will be notified if a backorder is expected more than 30 days from the order date. You will NOT be notified if the items is on backorder for less than 30 days, and the item will ship as soon as it is available. If an item is expected to be on backorder or we are unable to ship the item within 30 days from the date of the original order you will have the option to cancel your order without processing fees. Your credit card will not be charged for any items that are on backorder until that item becomes available.

Payment

For online orders we accept Visa, Master Card, and American Express. Mammoth Motorsports begins processing your order immediately therefore all sales are final. We cannot revise or cancel your transaction once we begin processing your order. We require an exact address match from the billing address to the address on file with your credit card company. Items shipped to a separate ship to address require additional verification, the separate shipping address must be on file with your credit card company to expedite this process. Please contact your credit card company with additional shipping addresses prior to placing your order to avoid any delays. Credit cards will be charged as soon as the items are available for processing.

Other payment options can be arranged, check or money order, for customers that do not have credit cards. Please contact our sales department for more information at mammothmotorsports@comcast.net. International orders must be paid with an American Express or prepaid with a certified check. All information is verified before the order begins processing.

Product Information

We have made every effort to assure that the information provided on our web site is accurate. We will not be held liable for any mistakes caused by any information provided on this site. This includes but is not limited to typographical errors, pricing, colors, images, sizing and other specification. Prices may change without notice. We will make every effort to contact you if we discover an error before we ship your order. If you have any questions regarding the information provided on this site or if you need to verify any of the information provided please contact our sales department.     

Seasonal Items

Due to the seasonal availability of some of the items listed on our site, it may be necessary to replace an item on your order with an updated product. We will only do this when the item is discontinued and no longer available from the distributor and the new item is the direct replacement. You will be notified only if there is no direct replacement for the item that you ordered.

Warranty

Merchandise is guarantied in accordance with the products manufacturer's warranty. Please contact the product manufacture with any warranty questions. If you need assistance with a warranty claim contact our returns department via E-mail at mammothmotorsports@comcast.net or call the number on your packing slip. Do not return warranty items to Mammoth Motorsports unless instructed to do so by Mammoth Motorsports.

Damaged Packages

Damaged items must be reported within 48 hours of receipt of the package. If an item arrives damaged, call Mammoth Motorsports immediately at (707)585-7677 or email at mammothmotorsports@comcast.net include your name and telephone number and we will call you back. Keep all packaging materials. Mammoth Motorsports will advise you of the procedure to be followed. Do not return the item until instructed to do so. We may advise that the shipping company to come back to pick up the package, make sure to keep all packaging materials.

Pricing

Prices are subject to change without notice. You will be notified if there has been an increase in price for an item you ordered and given the opportunity to cancel. If you are unsure of the cost of an item contact us for price verification. We apologize for any errors due to typographical or clerical errors, however we are not obligated to sell the product at the incorrect price. We will make every effort to correct mistakes as soon as possible. California residents add 7.75% for sales tax.

Privacy and Security

Mammoth Motorsports knows that you care how information about you is used. This notice describes our privacy policy. By visiting Mammoth Motorsports, you are accepting the practices described in this Privacy Notice.

The information that we collect is used solely by Mammoth Motorsports for the purpose of processing orders and providing additional information via email as it relates to your order or Mammoth Motorsports. We do not sell any of our customer information to third parties. We use Secure Socket Layer protocol that protects HTTP transmissions over the Internet by adding a layer of encryption. We use temporary "cookies" for the sole purpose of collecting shopping basket and product information, we do not automatically collect any information about you other than the information that you provide to us during checkout. Visa, Master Card and American Express provide their customers with additional online fraud protection. Check with your credit card company for further details.